VoIP Support Specialist
Altamonte Springs, FL (Hybrid) Full time Posted Aug 17 AON-103
Apply for this roleJob overview
Keep our hosted phone clients running: remote support, portal changes, and monitoring for the phone systems and AI call answering that businesses depend on every day.
Job responsibilities
- Provide tier 1 and 2 support for hosted VoIP clients by phone and email
- Provision extensions, auto-attendants, and call flows in the voice portal
- Monitor system health and escalate carrier issues quickly
- Support AI voice agent configurations alongside our engineers
- Document every ticket so the next person can pick it up cold
Experience
- 2+ years supporting VoIP or UCaaS platforms
- SIP fundamentals and basic networking (VLANs, QoS)
- Calm, clear phone presence with non-technical customers
- Bilingual English/Spanish a plus
Benefits
- Hybrid schedule after training
- Paid certifications and training time
- Paid time off and holidays
- Direct growth into senior support and engineering
Apply now
VoIP Support Specialist
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